A big part of etiquette and to develop intelligent beauty from within. A way is to increase your knowledge, in many areas, current affairs, travel, books, culture, the list is endless. One area I have considered and look to adopt in my business is artificial intelligence.
Artificial Intelligence is transforming how we conduct business today and how we live every day as consumers. It guarantees a boost of profits and digital change. If you take a close look at the digital landscape, you will realize that virtual assistants and Chatbots are within all our devices with companies like Microsoft and Google integrating AI into their software and business processes. These are the large scale companies, whilst the intellect smaller companies are also seeing the opportunities and jumping on this trend.
If you are accruing fewer profits in your business or sure that you are not ahead of the game, then you should consider making some improvements to keep your business elevated. The following are the steps to adopt artificial intelligence to promote your business.
Get To Understand AI
Before integrating AI into your business systems, take time to familiarize with the basics and concepts behind AI. To achieve this successfully, you should take advantage of the resources available online. In addition to that, you can choose workshops and take online courses that are provided by organizations like Udacity to get started with AI and acquire knowledge in areas like predictive analytics and ML. Other free AI courses offered include; Google’s TensorFlow and Microsoft’s Cognitive Toolkit.
Etiquette in Artificial Intelligence
Robots, voice recorders, are and will be the future, they need to have the perfect behavior, manners, words, style, and decorum. The commands that are inputted in to the robots – (Well know bank in UAE has Eva, and Alexia need to have basic manners, with please, thank you, sorry, excuse me to the more advance understanding of politeness, goodness, stopping, helping, assisting a person in need being reflected out. This is my favorite topic – watch this space for more.
Which Problems Do You Want To Solve With AI?
After understanding the basics of AI, you should now explore the different things you can do with AI in your business. Get to know how you can add AI capabilities to your company’s products and services. Most significantly, your business should have well-laid goals of specific of unique cases in which AI could offer solutions for your business problems and offer demonstrative value. If you hire an AI expert, they start with an overview of your technology programs and issues with a demonstration of how natural language processing and image recognition perfectly fit into your products and services.
In the case, AI can be used on the frontline of customer service to tackle repetitive tasks that occupy the majority of the agent’s time, enabling them to focus on more sophisticated engagements. This reduces the customer frustration as they get an answer to an already preset question, at a much faster pace.
In addition to that, AI can play co-pilots to the agents by facilitating them to deliver more personalized services and providing them with information on a customer’s history on a particular brand.
Focus On Concrete Value
After identifying the areas, you can implement AI, access their possible business and financial benefit. The three crucial areas where the integration of AI can create more value include;
• Increasing the business ability to produce goods and services at a lower cost with high quality
• Allowing businesses to offer rich, personal and appropriate user experiences
• Facilitating companies to better project and forecast to get ahead of demand and improve outsourcing.
Article written by Siama Qadar (CEO for Vanquish Group FZE, Founding Principal for Institute of Modern Etiquette, UAE)